{"id":11,"date":"2025-09-16T16:06:16","date_gmt":"2025-09-16T16:06:16","guid":{"rendered":"https:\/\/weiqdev.wpenginepowered.com\/?page_id=11"},"modified":"2025-11-19T10:39:47","modified_gmt":"2025-11-19T09:39:47","slug":"soporte","status":"publish","type":"page","link":"https:\/\/weiq.tech\/es\/soporte\/","title":{"rendered":"Soporte"},"content":{"rendered":"<style>\n    .hero-cloud-bg {\n        background: url('\/assets\/img\/page-hero-bg-mobile.webp') no-repeat center;\n        background-size: auto;\n        background-position: bottom;\n    }\n\n    @media screen and (min-width: 767px) {\n        .hero-cloud-bg {\n            background: url('\/assets\/img\/page-hero-bg.webp') no-repeat center;\n            background-size: auto;\n            background-position: top;\n        }\n    }\n<\/style>\n<section data-block=\"page-hero\" class=\"px-4 pt-[130px] pb-[80px] md:pb-15  md:pt-[190px] hero-cloud-bg lg:pb-[340px] xl:pb-[210px] md:pt-[221px]\">\n    <div class=\"content-container\">\n        <div class=\"grid gap-8 lg:gap-[105px] items-center grid-cols-1 lg:grid-cols-2\">\n            <div class=\"order-1 lg:order-1 flex flex-col items-center lg:self-end lg:flex-none lg:items-start\">\n                                    <h1 class=\"heading-lg mb-4 max-lg:text-center\">\n                        Soporte\n                    <\/h1>\n                \n                                    <div class=\"body-lg max-w-[480px] max-lg:text-center\">\n                        Estamos aqu\u00ed para ayudarle.<br \/>\r\n<br \/>\r\n\u00bfDirige un restaurante y necesita ayuda con su sistema WEIQ?<br \/>\r\nCompruebe si hay respuesta a su pregunta en las FAQ.<br \/>\r\nSi no es as\u00ed, \u00a1el Centro de Ayuda WEIQ est\u00e1 siempre a su disposici\u00f3n!\n                    <\/div>\n                \n                \n                \n                <div class=\"lg:justify-self-start\">\n                                            <div class=\"mt-3\">\n                            <a href=\"https:\/\/help.weiq.tech\" class=\"max-lg:justify-self-center button rounded-[100px] px-10 py-4 flex gap-x-3 justify-self-start text-center\" >\n\n        <span class=\"text-white button-text w-full\">Ir al Centro de Ayuda WEIQ<\/span>\n<\/a>\n                        <\/div>\n                    \n                                            <div class=\"mt-5\">\n                            <a href=\"#faq\"\n                                                                class=\"body-sm underline text-center block font-medium!\">\n                                Preguntas frecuentes\n                            <\/a>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n\n                            <div class=\"order-2 lg:order-2\">\n                                            <img decoding=\"async\" src=\"https:\/\/weiq.tech\/wp-content\/uploads\/2025\/10\/Bestalla-take-away-over-telefon.png\" alt=\"\"\n                            class=\"w-full h-auto rounded-lg aspect-681\/454\" width=\"681\" height=\"454\"\n                            fetchpriority=\"high\" \/>\n                                    <\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n\n\n<div data-block=\"wysiwyg\" class=\"site-container mx-auto flex flex-col py-10 md:py-20 max-w-[880px] px-6 lg:px-0\">\n            <div class=\"wysiwyg-text wysiwyg-content\">\n            <div id=\"faq\"><\/div>\n\n        <\/div>\n    <\/div>\n\n\n<section data-block=\"faq\" class=\"px-4 py-15 md:pt-30\">\n    <div class=\"content-container flex flex-col md:flex-row w-full gap-x-10\">\n                                    <h2 class=\"heading-md mb-8\">FAQ - Preguntas m\u00e1s frecuentes<\/h2>\n            \n            \n            <div id=\"faq-instructions\" class=\"sr-only\">\n                Use arrow keys to navigate between questions. Press Enter or Space to expand or collapse answers.\n            <\/div>\n\n            \n            <div class=\"w-full md:min-w-[400px] max-w-[900px] mx-auto space-y-3\" data-faq-accordion role=\"group\"\n                aria-labelledby=\"faq-title\">\n                                    \n                    <div class=\"w-full max-w-[900px]\" data-faq-item>\n                        \n                        <h3>\n                            <button id=\"faq-btn-0\" type=\"button\" aria-controls=\"faq-panel-0\"\n                                aria-expanded=\"false\" aria-describedby=\"faq-instructions\"\n                                class=\"group w-full rounded-[12px] bg-black px-8 py-5 text-white                                       flex items-center justify-between gap-6 cursor-pointer                                       focus:outline-none focus-visible:ring-4 focus-visible:ring-pink                                       hover:bg-light-pink hover:text-black transition-colors duration-200\">\n                                <span class=\"text-left font-medium flex-1 min-w-0\">\u00bfC\u00f3mo se instala una impresora de cachimbas?<\/span>\n                                <span aria-hidden=\"true\"\n                                    class=\"faq-icon transform transition-transform duration-200 flex-shrink-0 text-white group-hover:text-black\">\n                                    <svg  class=\"shrink-0 w-6 h-6\"  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n    width=\"24\" height=\"24\" fill=\"none\" viewbox=\"0 0 24 24\">\n    <path fill=\"currentColor\"\n        d=\"M4.234 12.002c0 .575.474 1.039 1.04 1.039h5.686v5.687A1.05 1.05 0 0 0 12 19.767a1.05 1.05 0 0 0 1.039-1.04v-5.686h5.687c.566 0 1.039-.464 1.039-1.04a1.05 1.05 0 0 0-1.04-1.039H13.04V5.275a1.05 1.05 0 0 0-1.04-1.039 1.05 1.05 0 0 0-1.039 1.04v5.686H5.273a1.05 1.05 0 0 0-1.039 1.04Z\" \/>\n<\/svg>\n                                <\/span>\n                            <\/button>\n                        <\/h3>\n\n                        \n                        <div id=\"faq-panel-0\" role=\"region\" aria-labelledby=\"faq-btn-0\"\n                            class=\"grid grid-rows-[0fr] transition-[grid-template-rows] duration-300 ease-out\"\n                            aria-hidden=\"true\">\n                            <div\n                                class=\"relative overflow-hidden rounded-[12px] bg-light-pink px-7                                       opacity-0 translate-y-1 transition-all duration-300 ease-out\">\n                                \n                                <div class=\"faq-content body-md md:pr-10 lg:pr-[120px] focus:outline-none\"\n                                    tabindex=\"-1\">\n                                    <p><span style=\"font-weight: 400;\">Para conectar una impresora de cachimbas a trav\u00e9s de WEIQ, proceda de la siguiente manera:<\/span><\/p>\n<p><b>Por Bluetooth<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Enciende la impresora y activa el Bluetooth de la tableta en <\/span><b>Ajustes \u2192 Conexiones<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Empareje la impresora en los ajustes de la tableta (por ejemplo, \u201cmC-Print2-...\u201d).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Abrir la aplicaci\u00f3n <\/span><b>Centro WEIQ<\/b><span style=\"font-weight: 400;\"> \u2192 Ajustes \u2192 Activar \u201cImpresora Bong\u201d \u2192 \u201cA\u00f1adir\u201d. Seleccione la impresora cuando aparezca.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Haga clic en \u201cConfigurar\u201d y establezca si desea imprimir todos los pedidos o s\u00f3lo determinadas categor\u00edas. Haz una prueba de impresi\u00f3n para verificar que funciona.<\/span><\/li>\n<\/ol>\n<p><b>A trav\u00e9s de la red (LAN\/Ethernet)<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Conecte la impresora con el cable LAN y aseg\u00farese de que la tableta est\u00e1 conectada a la misma red.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">En WEIQ Hub, seleccione \u201cA\u00f1adir impresora \u2192 Avanzado\u201d e introduzca la direcci\u00f3n IP si la impresora no se encuentra autom\u00e1ticamente. (La direcci\u00f3n IP se puede recuperar manteniendo pulsado el bot\u00f3n de alimentaci\u00f3n de la impresora mientras se enciende).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Si no funciona, comprueba que tanto la impresora como la tableta est\u00e1n en la misma red y que el modelo es compatible.<\/span><\/li>\n<\/ol>\n<p><a href=\"https:\/\/help.weiq.tech\/installera-skrivare\" target=\"_blank\" rel=\"noopener\">Para m\u00e1s informaci\u00f3n, visite el Centro de Ayuda WEIQ<\/a><\/p>\n\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    \n                    <div class=\"w-full max-w-[900px]\" data-faq-item>\n                        \n                        <h3>\n                            <button id=\"faq-btn-1\" type=\"button\" aria-controls=\"faq-panel-1\"\n                                aria-expanded=\"false\" aria-describedby=\"faq-instructions\"\n                                class=\"group w-full rounded-[12px] bg-black px-8 py-5 text-white                                       flex items-center justify-between gap-6 cursor-pointer                                       focus:outline-none focus-visible:ring-4 focus-visible:ring-pink                                       hover:bg-light-pink hover:text-black transition-colors duration-200\">\n                                <span class=\"text-left font-medium flex-1 min-w-0\">\u00bfPor qu\u00e9 est\u00e1 cerrado mi men\u00fa en la aplicaci\u00f3n?<\/span>\n                                <span aria-hidden=\"true\"\n                                    class=\"faq-icon transform transition-transform duration-200 flex-shrink-0 text-white group-hover:text-black\">\n                                    <svg  class=\"shrink-0 w-6 h-6\"  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n    width=\"24\" height=\"24\" fill=\"none\" viewbox=\"0 0 24 24\">\n    <path fill=\"currentColor\"\n        d=\"M4.234 12.002c0 .575.474 1.039 1.04 1.039h5.686v5.687A1.05 1.05 0 0 0 12 19.767a1.05 1.05 0 0 0 1.039-1.04v-5.686h5.687c.566 0 1.039-.464 1.039-1.04a1.05 1.05 0 0 0-1.04-1.039H13.04V5.275a1.05 1.05 0 0 0-1.04-1.039 1.05 1.05 0 0 0-1.039 1.04v5.686H5.273a1.05 1.05 0 0 0-1.039 1.04Z\" \/>\n<\/svg>\n                                <\/span>\n                            <\/button>\n                        <\/h3>\n\n                        \n                        <div id=\"faq-panel-1\" role=\"region\" aria-labelledby=\"faq-btn-1\"\n                            class=\"grid grid-rows-[0fr] transition-[grid-template-rows] duration-300 ease-out\"\n                            aria-hidden=\"true\">\n                            <div\n                                class=\"relative overflow-hidden rounded-[12px] bg-light-pink px-7                                       opacity-0 translate-y-1 transition-all duration-300 ease-out\">\n                                \n                                <div class=\"faq-content body-md md:pr-10 lg:pr-[120px] focus:outline-none\"\n                                    tabindex=\"-1\">\n                                    <p><span style=\"font-weight: 400;\">Si el men\u00fa no est\u00e1 visible o est\u00e1 cerrado para pedidos in-app:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Para que un men\u00fa est\u00e9 abierto a los invitados, al menos un men\u00fa debe estar visible y un m\u00e9todo de servicio debe estar activado. (S\u00f3lo se aplica a la aplicaci\u00f3n para invitados).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Puede elegir la visibilidad del men\u00fa manualmente o programarla mediante <\/span><b>WEIQ Admin \u2192 Men\u00fas \u2192 seleccione el men\u00fa \u2192 horario de apertura o visibilidad.<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Compruebe que los modos de servicio est\u00e1n activados mediante <\/span><b>WEIQ Admin \u2192 Configuraci\u00f3n \u2192 M\u00e9todos de servicio<\/b><span style=\"font-weight: 400;\"> o en <\/span><b>Centro WEIQ<\/b><span style=\"font-weight: 400;\"> en la tableta en \u201cActivar\/Desactivar\u201d.<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/help.weiq.tech\/oppna-stanga\" target=\"_blank\" rel=\"noopener\">Para m\u00e1s informaci\u00f3n, visite el Centro de Ayuda WEIQ<\/a><\/p>\n\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    \n                    <div class=\"w-full max-w-[900px]\" data-faq-item>\n                        \n                        <h3>\n                            <button id=\"faq-btn-2\" type=\"button\" aria-controls=\"faq-panel-2\"\n                                aria-expanded=\"false\" aria-describedby=\"faq-instructions\"\n                                class=\"group w-full rounded-[12px] bg-black px-8 py-5 text-white                                       flex items-center justify-between gap-6 cursor-pointer                                       focus:outline-none focus-visible:ring-4 focus-visible:ring-pink                                       hover:bg-light-pink hover:text-black transition-colors duration-200\">\n                                <span class=\"text-left font-medium flex-1 min-w-0\">\u00bfQu\u00e9 significa m\u00e9todo de servicio?<\/span>\n                                <span aria-hidden=\"true\"\n                                    class=\"faq-icon transform transition-transform duration-200 flex-shrink-0 text-white group-hover:text-black\">\n                                    <svg  class=\"shrink-0 w-6 h-6\"  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n    width=\"24\" height=\"24\" fill=\"none\" viewbox=\"0 0 24 24\">\n    <path fill=\"currentColor\"\n        d=\"M4.234 12.002c0 .575.474 1.039 1.04 1.039h5.686v5.687A1.05 1.05 0 0 0 12 19.767a1.05 1.05 0 0 0 1.039-1.04v-5.686h5.687c.566 0 1.039-.464 1.039-1.04a1.05 1.05 0 0 0-1.04-1.039H13.04V5.275a1.05 1.05 0 0 0-1.04-1.039 1.05 1.05 0 0 0-1.039 1.04v5.686H5.273a1.05 1.05 0 0 0-1.039 1.04Z\" \/>\n<\/svg>\n                                <\/span>\n                            <\/button>\n                        <\/h3>\n\n                        \n                        <div id=\"faq-panel-2\" role=\"region\" aria-labelledby=\"faq-btn-2\"\n                            class=\"grid grid-rows-[0fr] transition-[grid-template-rows] duration-300 ease-out\"\n                            aria-hidden=\"true\">\n                            <div\n                                class=\"relative overflow-hidden rounded-[12px] bg-light-pink px-7                                       opacity-0 translate-y-1 transition-all duration-300 ease-out\">\n                                \n                                <div class=\"faq-content body-md md:pr-10 lg:pr-[120px] focus:outline-none\"\n                                    tabindex=\"-1\">\n                                    <p><span style=\"font-weight: 400;\">Un <\/span><i><span style=\"font-weight: 400;\">m\u00e9todo de servicio<\/span><\/i><span style=\"font-weight: 400;\"> es una forma o canal a trav\u00e9s del cual los clientes y el personal pueden realizar y recibir pedidos con usted, opcionalmente \u201cServicio de mesa\u201d, \u201cRecogida\u201d o \u201cComida para llevar\u201d.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Esto afecta a c\u00f3mo se introducen los pedidos en el bloc y a si el personal debe servir a una mesa o si los comensales vienen y se recogen ellos mismos. <\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Cuando se utiliza WEIQ, al menos un m\u00e9todo de servicio debe estar activo para que los clientes puedan pedir y el personal pueda cobrar en el terminal.<\/span><\/p>\n<p><a href=\"https:\/\/help.weiq.tech\/utlamningsstallen\" target=\"_blank\" rel=\"noopener\">Para m\u00e1s informaci\u00f3n, visite el Centro de Ayuda WEIQ<\/a><\/p>\n\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    \n                    <div class=\"w-full max-w-[900px]\" data-faq-item>\n                        \n                        <h3>\n                            <button id=\"faq-btn-3\" type=\"button\" aria-controls=\"faq-panel-3\"\n                                aria-expanded=\"false\" aria-describedby=\"faq-instructions\"\n                                class=\"group w-full rounded-[12px] bg-black px-8 py-5 text-white                                       flex items-center justify-between gap-6 cursor-pointer                                       focus:outline-none focus-visible:ring-4 focus-visible:ring-pink                                       hover:bg-light-pink hover:text-black transition-colors duration-200\">\n                                <span class=\"text-left font-medium flex-1 min-w-0\">\u00bfC\u00f3mo funcionan las cajas registradoras y la Agencia Tributaria sueca?<\/span>\n                                <span aria-hidden=\"true\"\n                                    class=\"faq-icon transform transition-transform duration-200 flex-shrink-0 text-white group-hover:text-black\">\n                                    <svg  class=\"shrink-0 w-6 h-6\"  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n    width=\"24\" height=\"24\" fill=\"none\" viewbox=\"0 0 24 24\">\n    <path fill=\"currentColor\"\n        d=\"M4.234 12.002c0 .575.474 1.039 1.04 1.039h5.686v5.687A1.05 1.05 0 0 0 12 19.767a1.05 1.05 0 0 0 1.039-1.04v-5.686h5.687c.566 0 1.039-.464 1.039-1.04a1.05 1.05 0 0 0-1.04-1.039H13.04V5.275a1.05 1.05 0 0 0-1.04-1.039 1.05 1.05 0 0 0-1.039 1.04v5.686H5.273a1.05 1.05 0 0 0-1.039 1.04Z\" \/>\n<\/svg>\n                                <\/span>\n                            <\/button>\n                        <\/h3>\n\n                        \n                        <div id=\"faq-panel-3\" role=\"region\" aria-labelledby=\"faq-btn-3\"\n                            class=\"grid grid-rows-[0fr] transition-[grid-template-rows] duration-300 ease-out\"\n                            aria-hidden=\"true\">\n                            <div\n                                class=\"relative overflow-hidden rounded-[12px] bg-light-pink px-7                                       opacity-0 translate-y-1 transition-all duration-300 ease-out\">\n                                \n                                <div class=\"faq-content body-md md:pr-10 lg:pr-[120px] focus:outline-none\"\n                                    tabindex=\"-1\">\n                                    <p><span style=\"font-weight: 400;\">Cuando use WEIQ para ventas, necesita seguir las reglas para cajas registradoras y unidades de control:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cada restaurante tiene al menos una unidad de control, y en cada unidad de control se informa de las cajas registradoras, una por terminal de dispositivo m\u00f3vil\/Tap2Pay\/Online.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inicie sesi\u00f3n en el sitio web de la Agencia Tributaria sueca con BankID y siga la siguiente gu\u00eda para registrar la unidad de control y la caja registradora.<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/help.weiq.tech\/anmal-kassaregister-kontrollenhet\" target=\"_blank\" rel=\"noopener\">Para m\u00e1s informaci\u00f3n, visite el Centro de Ayuda WEIQ<\/a><\/p>\n\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                                    \n                    <div class=\"w-full max-w-[900px]\" data-faq-item>\n                        \n                        <h3>\n                            <button id=\"faq-btn-4\" type=\"button\" aria-controls=\"faq-panel-4\"\n                                aria-expanded=\"false\" aria-describedby=\"faq-instructions\"\n                                class=\"group w-full rounded-[12px] bg-black px-8 py-5 text-white                                       flex items-center justify-between gap-6 cursor-pointer                                       focus:outline-none focus-visible:ring-4 focus-visible:ring-pink                                       hover:bg-light-pink hover:text-black transition-colors duration-200\">\n                                <span class=\"text-left font-medium flex-1 min-w-0\">\u00bfCu\u00e1l es la diferencia entre un producto y una opci\u00f3n?<\/span>\n                                <span aria-hidden=\"true\"\n                                    class=\"faq-icon transform transition-transform duration-200 flex-shrink-0 text-white group-hover:text-black\">\n                                    <svg  class=\"shrink-0 w-6 h-6\"  xmlns=\"http:\/\/www.w3.org\/2000\/svg\"\n    width=\"24\" height=\"24\" fill=\"none\" viewbox=\"0 0 24 24\">\n    <path fill=\"currentColor\"\n        d=\"M4.234 12.002c0 .575.474 1.039 1.04 1.039h5.686v5.687A1.05 1.05 0 0 0 12 19.767a1.05 1.05 0 0 0 1.039-1.04v-5.686h5.687c.566 0 1.039-.464 1.039-1.04a1.05 1.05 0 0 0-1.04-1.039H13.04V5.275a1.05 1.05 0 0 0-1.04-1.039 1.05 1.05 0 0 0-1.039 1.04v5.686H5.273a1.05 1.05 0 0 0-1.039 1.04Z\" \/>\n<\/svg>\n                                <\/span>\n                            <\/button>\n                        <\/h3>\n\n                        \n                        <div id=\"faq-panel-4\" role=\"region\" aria-labelledby=\"faq-btn-4\"\n                            class=\"grid grid-rows-[0fr] transition-[grid-template-rows] duration-300 ease-out\"\n                            aria-hidden=\"true\">\n                            <div\n                                class=\"relative overflow-hidden rounded-[12px] bg-light-pink px-7                                       opacity-0 translate-y-1 transition-all duration-300 ease-out\">\n                                \n                                <div class=\"faq-content body-md md:pr-10 lg:pr-[120px] focus:outline-none\"\n                                    tabindex=\"-1\">\n                                    <p><span style=\"font-weight: 400;\">Esta es la diferencia entre \u201cproducto\u201d y \u201copci\u00f3n\u201d en WEIQ:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Producto<\/b><span style=\"font-weight: 400;\">: El elemento principal en s\u00ed que pone el comensal o el personal, por ejemplo un plato, una bebida o un postre.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Extras opcionales<\/b><span style=\"font-weight: 400;\">Opciones adicionales vinculadas a un producto, por ejemplo, \u201cqueso extra\u201d, \u201cprote\u00ednas intercambiables\u201d o \u201crefresco\u201d.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Grupo facultativo<\/b><span style=\"font-weight: 400;\">: El grupo en el que se ponen las opciones, por ejemplo, \u201calgunos cambios:\u201d. Los grupos opcionales pueden hacerse obligatorios si es necesario.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Precios<\/b><span style=\"font-weight: 400;\">Los extras opcionales se cobran por separado y se a\u00f1aden al precio del producto (por ejemplo, pizza 100 kr + queso extra 10 kr = 110 kr).<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">En resumen: un producto es el objeto principal y una opci\u00f3n es algo que el cliente puede a\u00f1adir o cambiar al producto.<\/span><\/p>\n<p><a href=\"https:\/\/help.weiq.tech\/skapa-meny\" target=\"_blank\" rel=\"noopener\">Para m\u00e1s informaci\u00f3n, visite el Centro de Ayuda WEIQ<\/a><\/p>\n\n                                <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n            <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":true,"content-type":"","footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - WEIQ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/weiq.tech\/es\/soporte\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - WEIQ\" \/>\n<meta property=\"og:url\" content=\"https:\/\/weiq.tech\/es\/soporte\/\" \/>\n<meta property=\"og:site_name\" content=\"WEIQ\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/weiqorders\/\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-19T09:39:47+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/weiq.tech\/support\/\",\"url\":\"https:\/\/weiq.tech\/support\/\",\"name\":\"Support - WEIQ\",\"isPartOf\":{\"@id\":\"https:\/\/weiq.tech\/es\/#website\"},\"datePublished\":\"2025-09-16T16:06:16+00:00\",\"dateModified\":\"2025-11-19T09:39:47+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/weiq.tech\/support\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/weiq.tech\/support\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/weiq.tech\/support\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/weiq.tech\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/weiq.tech\/es\/#website\",\"url\":\"https:\/\/weiq.tech\/es\/\",\"name\":\"WEIQ\",\"description\":\"Best\u00e4llningssystem f\u00f6r restauranger med QR &amp; 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