Terms of Service

The service is provided by WEIQ Payments AB.

These Terms of Service (”Terms”) apply between you as the customer (”You”) and WEIQ Payments AB, registered in Sweden, company registration number 559148-4380, with address at Södra Förstadsgatan 1, 211 43 Malmö, hereinafter referred to as (”WEIQ”, ”We”), when ordering items such as food, beverages, tickets, and other goods or products (collectively ”Item”, ”Items”) or using the application or website ”WEIQ” (including weiq.app) or the applications ”Malmö Saluhall”, ”Easy Order Destination Gotland” (collectively, the ”Platform”). By accepting these Terms, You confirm that You have read and agree to them, and You may use the Platform for ordering Items (”Service”). WEIQ reserves the right to update the Terms from time to time. In the event of any such update, You will be prompted to accept the updated Terms in connection with Your next purchase through the Platform, and You accept the updated version of these Terms by completing that purchase after the update has taken effect.

The latest update to the Terms was made on June 25, 2026.

These Terms apply to purchases made from all affiliated sellers such as restaurants, bars, shops, and similar establishments (hereinafter referred to as: ”Seller”, ”Sellers”) via the Platform.

If You have any questions regarding the Terms, feel free to contact our support at support@weiq.tech.

This document, along with our Data Protection and Privacy Policy referenced below, constitutes the ”Agreement” between You and WEIQ.

The terms and conditions applicable to purchases from any individual Seller can be found in the Platform interface under ”More Info” in the respective Seller’s menu. Please read them carefully.

Use of the Service
Purchases through the Service
Complaints
Right of withdrawal
Support
Your account
Processing of personal data
Software in the Service
Abuse, termination, and liability
Agreement duration and termination of the Agreement
Limitation of liability
Governing law
Contact

1. Use of the Service

WEIQ grants You a personal, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Service. By using the Service, You do not acquire any intellectual property rights to the Service. You may not use content from the Service unless You have permission from the content owner or otherwise have the legal right to use it. These Terms do not grant You the right to use any trademarks or logos appearing in the Service. You may not remove, conceal, or alter any legal notices displayed in or in connection with the Service.
In connection with Your use of the Service, We may send You notifications about orders, administrative messages, and other information via push notifications, email, and SMS. You may also choose to provide Your email address within the Service and agree to receive receipts, information from Sellers, and other offers via email. You can always choose to unsubscribe from email communications by following the instructions in the email.
The Service can be used on various devices. Do not use the Service in a way that prevents You from following traffic or safety rules.
By agreeing to these Terms and placing orders through the Platform, You confirm that You are at least 18 years old and that there are no obstacles preventing You from agreeing to these Terms with binding effect. You confirm that You are the holder of the bank/credit cards or other payment methods used for purchases on the Platform. You are responsible for ensuring that the information You provide to the Platform is accurate.
You do not have the right to use WEIQ’s trademarks or business name beyond what is required for using the Platform or our services.
Items sold via the Platform are intended for personal use and may not be resold or transferred.
You agree not to use the Service for illegal or fraudulent purposes, or any other purposes that are prohibited by these Terms. You further agree to use the Service in accordance with applicable laws and regulations. In the event of fraud, abuse, or improper or unauthorized use of the Platform, WEIQ reserves the right to suspend users from the Platform and charge users for costs and damages suffered by WEIQ or Sellers.

2. Purchases through the Service

WEIQ is responsible for the processing of all payments made through the Platform, including the administration of refunds, chargebacks, and cancellations to the extent such matters relate to the payment transaction itself. For the avoidance of doubt, WEIQ’s responsibility under this Section 2.1 does not extend to the underlying goods or services provided by the Seller. Any disputes relating to the quality, delivery, or nature of Items shall be directed to the relevant Seller in the first instance, and WEIQ shall assist in facilitating the resolution of such disputes where reasonably practicable.
The Service aims to facilitate transactions between connected Sellers and You for the sale of Items. The purchase occurs between You, as the consumer, and the Seller, where WEIQ acts as an intermediary to facilitate the purchase. Any agreement entered into between You and a Seller in connection with the Service constitutes a separate contractual relationship between You and that Seller, and shall be governed by the terms and conditions of such Seller.
When You make a purchase through the Service, a payment will be processed via a transaction handled by WEIQ through our partner: Adyen Nordic Bank Filial or Adyen N.V. (”Adyen”).
Content not belonging to WEIQ may be displayed in the Service. We review content to determine if it is illegal or violates our policies, but responsibility for this content lies with the Seller who makes it available. We do not guarantee that these Sellers have the right to sell the Items they offer through the Service. We also do not guarantee that these Items meet a certain quality or that these Items are legal and safe to use.
Pricing, product information, and price lists displayed on the Platform are provided by the respective Seller. WEIQ does not warrant the accuracy, completeness, or timeliness of such information and shall not be liable for any errors or omissions in pricing or product information made available by any Seller.
WEIQ is not responsible for the balance on any gift card if the gift card code is lost, leaked, comes into the wrong hands, or is used without authorization, regardless of how the gift card was created (whether imported into or generated within the system) and regardless of the cause (including where You have failed to keep the code secure or the code has otherwise become known to others). The risk of negligent handling of, or unauthorized access to, gift card codes rests with You. You are responsible for any chargeback You initiate, and any unjustified or unwarranted chargeback initiated by You shall be borne by You.

3. Complaints

If there is an issue with an Item You received, please contact the relevant Seller directly in the first instance with a photo and description of what is wrong. The Seller is responsible for handling complaints relating to the Item in accordance with applicable consumer protection legislation. Where Your complaint concerns the payment transaction itself, You may also contact WEIQ, and We will assist in facilitating a resolution where reasonably practicable. Nothing in this Section limits any mandatory rights You may have as a consumer under applicable law.

4. Right of withdrawal

You generally have the right to cancel Your purchase agreement, i.e., exercise Your right of withdrawal, by informing the Seller within 14 days from the day You receive the Item or a substantial part of it (”Timeframe”). However, the right of withdrawal does not apply to the purchase of Items with short shelf life, or Items that, due to their nature, cannot be returned or may quickly deteriorate or expire. It also does not apply in situations where explicit exceptions exist according to applicable consumer protection legislation. The right of withdrawal also generally does not apply to ticket purchases through the Service, although You may be entitled to compensation if an event is postponed or canceled entirely. You can read more about the right of withdrawal and which goods and services are exempt from the right of withdrawal on the Swedish Consumer Agency’s website.
Please note that by placing an order and accepting the Terms, You have explicitly agreed that the Seller will fulfill Your order and agreed that there is no right of withdrawal once the Service has been performed.

5. Support

If You have any questions regarding the Platform, Items, orders, payment, or our services, please contact our support. You can reach our support via email at support@weiq.tech. If You have questions about visits, events, menus, opening hours, or complaints related to a visit, please contact the Seller directly. Seller information is available on the receipt, but We are always here to help if You do not receive a response to Your inquiry. For more information about the Platform used, visit weiq.tech.

6. Your account

To use the Service, You must register an account. Your account will be automatically created upon Your first use and is linked to Your device without the need for active registration. The following rules apply to Your account:
1. You must be 18 years or older to use the Service.
2. You must provide accurate information. You may not use incorrect information or impersonate another person or business. You acknowledge that any false information submitted in connection with the Service may constitute a criminal offense under applicable laws.
3. You are responsible for Your account. The person whose payment information is registered on the account will be responsible in the event of a transaction. It is Your responsibility as a user to inform us if You have reason to believe that Your account has been misused or accessed unlawfully in any way.
WEIQ reserves the right to shut down the Service or Your account at any time.

7. Processing of personal data

In WEIQ’s Privacy Policy, You can read about how We handle Your personal data. By using the Service, You accept that WEIQ may use this information in accordance with the Privacy Policy. Read more about how We handle Your personal data here: weiq.tech/data-protection.
Personal data provided by the account holder in connection with agreements and purchases through the Service, or otherwise registered in connection with these, will be processed by WEIQ for the preparation and administration of the Service. The execution of a payment through the Service involves an exchange of information between the sending bank and the receiving bank regarding personal data about the payer and the recipient. Personal data will also be used for marketing and customer analysis, business follow-up, business and method development, and risk management.
If the account holder wishes to obtain information about which personal data about him or her is processed by WEIQ, the account holder may request this in writing from WEIQ (privacy@weiq.tech). Anyone who wishes to request correction of incorrect or misleading information can contact WEIQ at the address above.

8. Software in the Service

When the Service requires or includes downloadable software, it is possible that this software will automatically update on Your device when a new version or feature becomes available.
The license granted under Section 1.1 shall apply to any software provided to You as part of the Service. In addition to the restrictions set out therein, You may not copy, modify, distribute, sell, or rent any part of such software, nor may You reverse-engineer or attempt to extract the source code thereof.

9. Abuse, termination, and liability

WEIQ has the right to take any actions it deems necessary (such as suspending Your account, limiting usage, removing advertisements and messages) with Your account and any information and material made available there if one or more of the following conditions are met:
1. You have violated, or WEIQ has reasonable grounds to suspect that You have violated, applicable law, this Agreement, or the purpose thereof;
2. You have violated the rights of our employees, users, or third parties;
3. You have infringed, or WEIQ has reasonable grounds to suspect that You have infringed, the intellectual property or other rights of WEIQ or any third party;
4. You have caused, or Your conduct poses a risk of causing, harm or liability to WEIQ, its users, or third parties;
5. We cannot confirm that the information You have provided us, either directly or through the Service, is accurate; or
6. You have failed to pay any applicable fees within the timeframe specified for such payment.
You may not use the Service or post content on the Service in a way that violates the law, incites hatred, is misleading, or in any other way can be considered offensive or inconsistent with good business practices.
You have the right to close Your account with us at any time.
If We incur costs or suffer damage due to Your breach of this Agreement, You agree to reimburse us for these costs, including reasonable legal fees.

10. Agreement duration and termination of the Agreement

The Agreement is valid from the moment You accept these Terms in accordance with the preamble and will continue until terminated. You may terminate the Agreement without notice by closing Your account in accordance with Section 9.3, upon which the Agreement shall automatically cease to be in effect.

11. Limitation of liability

You are responsible for any costs incurred while using the Service.
Except as otherwise provided in this Agreement and our other agreements, policies, and terms, We are not responsible for damages directly or indirectly caused by any of the following reasons:
1. Your use of, or inability to use, the Service;
2. disruptions, interruptions, or failures affecting Your mobile device in connection with the use of the Service;
3. damages caused by Items sold through the Service, or by the acts or omissions of other users of the Service or any third party, including but not limited to infringement of third-party intellectual property rights; or
4. Your or any third party’s violation of applicable law or regulation in connection with the use of the Service.
WEIQ, our representatives, agents, and employees are in no event liable to You, the user, or any third party for indirect damages, including but not limited to, lost profits, business interruption, loss of goodwill, loss of data, or other damages. In any event, WEIQ’s total aggregate liability in connection with any individual purchase shall not exceed 20% of the price paid by You for the relevant Item(s) giving rise to the claim.

12. Governing law

Swedish law is applicable to this Agreement, without regard to its conflict of laws principles, and shall be applied to disputes arising from this Agreement. Any such dispute shall be finally settled by Malmö District Court (Sw. Malmö tingsrätt) as the court of first instance.

13. Contact

For any questions, comments, or other matters, please contact our support via email at support@weiq.tech.