About us
From barkön to WEIQ
It all started in a bar queue. We looked around. In the queue, people were standing and waiting, while their company remained seated at the tables having a good time. It was a situation we recognized.
Why should something as simple as ordering at the bar have to take so long? First you wait to place your order, then to get it – and in the worst case, also to pay. Time that you would much rather have spent socializing and having a good time.
We figured there had to be a smoother way. A way that makes the experience easier for the guest while helping the restaurant capture more orders.
The service paradox
The more restaurant owners we spoke to, the clearer it became that the problem was bigger than just queues. A lot happens at the same time in a restaurant. Guests arrive at the same time, want to order at the same time, need help at the same time, and often want to pay at the same time.
In the middle of all this, the staff has to find time for the most important thing: providing guests with great service and creating an experience they want to return for. But the more time spent taking orders, handling payments, and managing administration, the less time is left for the guests. That is what we call the service paradox.
We realized that technology should not replace service. It should create more time for it.. When staff get more time for guests, the experience improves for everyone. And it is that insight that drives WEIQ forward.
Our mission
We make it easier for restaurants to give their guests better service – every day
We want to make running a restaurant easier and being a guest easier. That is why we help restaurants simplify orders, payments, and daily operations, so less time needs to be spent on administration and complicated systems.
For us, the technology should just work – easily and smoothly in the background. It should be easy to use, easy to get started with, and reliable when it is needed the most.
Simplicity
We believe that the best solutions are the ones that feel obvious.
Accessibility
Technology should be accessible and work equally well for everyone. From the local neighborhood pub to the international restaurant chain.
Credibility
Restaurants must be able to trust that the technology works when it is needed the most.
WEIQ Today
Today, WEIQ helps hundreds of restaurants in Sweden and Spain create better guest experiences – every day.
Payments are at the core of our platform. Around them, we build tools that simplify orders, streamline daily operations, and give restaurants better insights. i their business.
With over a million completed guest interactions, WEIQ is still at the beginning of its journey. Our ambition is to help thousands of restaurants around Europe creating better guest experiences through simpler payments, smarter operations, and more time for what matters most – the guests.
WEIQ in Numbers
2018
WEIQ was founded
500+
Restaurants that use WEIQ daily
1 000 000+
Guest interactions
2 billion SEK
I processed payments
2
Markets
Hundreds of thousands
Transactions every month
”We started WEIQ because we ourselves experienced how much time was spent waiting. Today we know that the same time can be used for something much more important – creating amazing guest experiences. That is still what drives us every day.”
Henrik Norrman, Founder and CEO