Customer case
This is how Ramundberget saves 8 hours a day with WEIQ
Customer
Industry
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Ramundberget is one of Sweden's most appreciated mountain resorts and welcomes thousands of skiers, hikers, and mountain enthusiasts every year. In addition to accommodation and activities, the resort operates several restaurants and cafes that together form a central part of the customer experience.
With restaurants like Mor Britas Gryta, Tusen, Mickelinas, and Örsjöstugan, the business handles large guest flows during both the winter and summer seasons. During peak season, the pressure can be very high, placing great demands on staff, service, and efficient workflows.
The challenge
Overwhelming queues and a stressful work environment
When Ozan, Food and Beverage Manager at Ramundberget, began his first year at the mountain resort, he was faced with a big problem: enormous queues. With five different restaurant units to manage, the crowding and waiting times became a constant source of stress for both guests and staff.
Guests were forced to stand in long queues instead of enjoying their time off. And large, cumbersome cash registers created a physical barrier at the bar, preventing staff from making proper contact with visitors. Ramundberget needed a way to eliminate queues, free up staff time, and create a more personal and seamless guest experience.
The solution
A complete and mobile POS system
To solve the queue problems, Ramundberget chose to fully implement WEIQ. Today, no other POS systems are used at the facility, and the old cash registers have been completely removed. WEIQ now serves as the central solution for their entire restaurant operations.
WEIQ provided Ramundberget with a system built to handle high pressure and optimize service.
Table booking via QR code
Guests can easily order and pay directly from their mobiles at the table, eliminating the need to stand in line at the bar.
Pure and open workspace
By eliminating bulky cash registers, the bar's counter space was opened up, allowing staff to make eye contact with guests and build better rapport.
Simplicity and personal support
An intuitive system that is extremely easy for staff to use, backed by personal and close support from the WEIQ team.
Results
Better service and more time for the guest
Since WEIQ became Ramundberget's all-in-one solution, the work environment and customer experience have been transformed. The transition to mobile ordering has led to faster service, increased revenue, and a significant reduction in stress for everyone involved.
Time savings of 8 hours per day
The system streamlines operations so much that Ramundberget saves eight hours of work daily. Instead of cutting staff, they have chosen to redeploy these resources on the floor to raise the service level.
Happier and more relaxed staff
Without the constant pressure of queues and stressed guests, the staff have experienced a drastically improved work environment where they can focus on personal interactions.
Happier guests
The waiting times are gone. Guests can sit down immediately, order at their leisure, and have their order – for example, a cold beer – delivered to their table in no time.
What our customer says
”The first year I worked here, I almost cried from all the queues. Now we save about eight hours a day with WEIQ. We've been able to remove all the large cash registers, which has opened up space at the bar, allowing us to make eye contact with customers in a completely different way. What the waitresses and waiters appreciate most is not having to deal with all these queues. The staff is less stressed, we receive better treatment from guests, and guests are happy to get their beer in two seconds. And what I personally appreciate most is the close relationship with the team at WEIQ – it makes my work much easier.”
– Ozan, Food and Beverage Manager at Ramundberget
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